Pensions and expenses operations manager
Michael is responsible for a team delivering 6000 timely and accurate mileage payments each period.
With extensive NHS experience, he is valued by local trusts for his ability to analyse and implement complex policies and procedures regarding pension and expenses related issues.
Michael continually reviews internal and external processes to ensure high quality service delivery and prompt payment of pension benefits and expense reimbursements. He is extremely client focused and undertakes a number of pension clinics at trust sites and delivers technical training courses.
Michael holds the CIPP certificate in team management and is a mentor for employees studying the CIPP certificate in pensions administration and the foundation degree in pensions administration and management. Michael has 24 years NHS payroll experience and has progressed from payroll support officer up to operations manager since joining the team in 1989. As a member of the regional pensions group, Michael also identifies best practice and developments.