Performance and feedback

We are committed to measuring our performance in order to monitor services and develop them in response to user needs. 

Customer service charter

We are committed to providing excellent services. This charter is our pledge to all our users - click here to view it.

Quality objectives

Our management team will analyse customer feedback, internal performance, financial performance and business performance data to ensure that our quality objectives are being met. In order to demonstrate our intentions we have indentified a number of quality objectives which you can view here. 

Surveys

We measure and monitor our performance through a number of methods, including regular user surveys. Click here to view the latest results from one of our surveys.

Feedback

Your feedback and comments are essential to us in monitoring whether our services are fit for purpose and making continuous improvements for our users. Please get in touch with us to provide any feedback by completing the form below. Alternatively you can email us at emailing payroll@northumbria.nhs.uk or call us on 0191 203 1234.