This page was last updated 13 September 2023. 

This accessibility statement applies to

This website is run by Northumbria Healthcare NHS Foundation Trust on behalf of NHS Payroll Services. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • access the website using a mobile or tablet

We’ve also tried to make the website text as easy as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:

  • Some PDF and Word documents are not fully accessible
  • Some of our videos may not include transcripts / subtitles
  • Some images feature information that is not accessible, eg, infographics

Feedback and contact information

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille, please email 
We will consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please click here

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NHS Payroll Services is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

Some of our PDF, images and Microsoft Word documents do not meet the required accessibility standards.

Some of our PDFs and Microsoft Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Microsoft Word documents.

We've assessed that it would be a disproportionate burden to fix all documents published on the website since 13 September 2023. 

A number of these documents are rarely viewed, therefore they are unlikely to be negatively impacting users with disabilities or impairments. For this reason, we don't believe the cost of time, effort and resource to fix all the documents is justified.

Preparation of this accessibility statement

This statement was prepared on 13 September 2023.